Originally Posted by Helpful consumer direct person
In reference to your enquiry, I would be grateful if you could confirm whether you have actually purchased the game. If you have, then you may have rights against the seller under the Sale of Goods Act 1979 (as amended), which requires that goods must be of satisfactory quality and fit for the purpose and as described. If you have encountered errors with the game, then the trader may be held in breach of contract and would be obliged to offer you a remedy of repair/replacement or full/partial refund depending on individual circumstances.
If this is the case, I would advise that you write a formal letter to the seller to inform them of the fault, sending the letter by recorded delivery and keeping a copy for yourself, setting out your argument in law as outlined above. You should state that you are making ‘time of the essence’ and request that they provide a repair or replacement at no added cost and within 7 working days.